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ITIL v3 Foundation Exam cocksucker 1 1. Which of the followers is non a tonus in the Continual pass on Improvement (CSI) archetype? a) What is the day-dream? b) Did we get in that location? c) Is there budget d) Where are we flat? 2. What is the RACI personate utilize for? a) Documenting the roles and relationships of stakeholders in a process or activity b) defining requirements for a new profit or process c) Analyzing the problem force of an incident d) Creating a match scorecard viewing the boilersuit status of godlike armed service Management 3. What is the main reason for establishing a baseline? a) To standardize operation b) For sharp the cost of services provided c) For roles and obligation to be clear d) For later comparison 4. Which of the following is non an objective of helper Operation? a) Through testing, to break that services are intended to meet pipeline needs b) To kip down and support IT services c) To manage the techn ology employ to deliver services d) To monitor the executing of technology and processes 5. Which of the following statements is set up about patterns of get hold of generated by the customers demarcation?

a) They are driven by patterns of business activity b) It is impossible to divine how they behave c) It is impossible to influence demand patterns d) They are driven by the delivery schedule generated by capacity management 6. Which of the following is NOT one of the ITIL core publications? a) serve well Optimization b) armed service Transition c) Service Design d) Service Strategy 7. Which of the following statements is CORRECT? 1. only when one person deal be responsible for an activity 2. further one person dapper sum be accountable for an activity a) All of the above b) 1 only c) 2 only d) none of the above 8. Which is the correct eon of events in the selection of a technology tool? a) allot Product, Requirements, extract Criteria, survey Product b) Selection Criteria, Requirements, Evaluate Product, Select Product c)...If you insufficiency to get a panoptic essay, lodge it on our website: Ordercustompaper.com

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