Six Sigma

xEuropeanCEO September October 2004 Leadership Edition Reprinted with permission: Tower Business Media six Sigma® at Motorola At the place it was born, half dozen Sigma has evolved into a amply integrated management system to execute business strategy. By Tom McCarty Motorola, Inc. Introduction from Tom McCarty As the Director of 6 Sigma Services for Motorola University, it is my responsibility to extend the benefits of Motorolas Six Sigma performance indoors the company and across the corporate value chain. I provide coaching for the governance and leadership aspects of Six Sigma inside Motorola, and I engage our customers and suppliers in the adoption of Six Sigma within their organizations. In this article, I provide an overview of the Six Sigma methodology and its organic evolution at Motorola. In addition, I sh atomic number 18 some examples and insights into how that methodology can help you lower costs, improve cycle time, attach client satisfaction and secure new, profitable business. History Motorola, Inc. invented Six Sigma, and we have learned a great deal just about it over the last 18 years.

During that time, Six Sigma has evolved from its roots as a measure of quality to an overall business expediency methodology and to what it is today at Motorola a fully integrated management system. In 1986, Bill Smith, a senior head and scientist within Motorolas Communications Division, introduced the concept of Six Sigma in response to increasing complaints from the field sales force about warranty claims. It was a new method for standardizing the way defects are counted, with Six Sigma being near perfection. Smith crafted the original analytic thinking and tools that were the beginnings of Motorolas Six Sigma methodology. He took his ideas to CEO Bob Galvin, who was taken with(p) by Smiths passion and came to recognize the glide slope as key to addressing quality concerns. Six Sigma became central to Motorolas strategy of delivering products that met the high quality standards... If you want to get a full essay, order it on our website: Ordercustompaper.com

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